One system for the entire global CS workflow
Fooshun Desk is an all-in-one SaaS for global businesses, cross-border e-commerce, foreign trade teams, and multi-channel customer service teams. Per-port billing, multi-account onboarding, collaboration, AI translation, regional nodes, asset library, and full audit — out of the box.
Who it’s for
Who runs on Fooshun Desk
Going-global Brands
Expanding from China to global markets with multilingual service.
Cross-border E-commerce
Sellers across Amazon, Shopee, Shopify — unified service backend.
Multi-channel CS Teams
Running WhatsApp, Telegram, LINE, IG, FB account matrices.
Foreign Trade
B2B/B2C inquiries with AI translation removing language friction.
Global Service Providers
Outsourced ops & CS firms managing multiple clients and accounts.
Channels / Agents
Tracking links + lead counter make multi-tier agent networks transparent.
Feature Map
9 modules · touch to insight loop
| Module | Capabilities | Users |
|---|---|---|
| Channels | WhatsApp / Telegram / LINE / Messenger / Instagram / Zalo | Platform + Tenant |
| Ports | Open / assign / renew / suspend / report | Platform + Tenant |
| Accounts | Register / group / own / health / node bind | Tenant |
| Conversations | Inbox / pin / tags / notes / history | Agent |
| AI Translation | 11+ langs · two-way · synced | Agent |
| Nodes | Distributed by country/region | Platform + Tenant |
| Assets | Image / text / script / file / card / link | Tenant + Agent |
| Audit | Ports / translation / export / view — all logged | Platform + Tenant |
| Analytics | Tickets / conversion / channel attribution | Tenant |
| Open API | Bulk import + webhooks | Tenant |
Why us
vs. Legacy CS / In-house scripts
| Dimension | Legacy CS | In-house scripts | Fooshun Desk |
|---|---|---|---|
| Channels | Mostly domestic | 1-2 | 6+ global |
| Billing | Per seat | Per account | Per port |
| AI Translation | — | Manual | 11+ two-way |
| Multi-tenant | Single | — | 3-tier isolation |
| Regional Nodes | — | DIY IPs | 10+ countries |
| Audit | Basic logs | — | Full action audit |
| Deployment | SaaS | Self-host scripts | SaaS / On-prem / API |
Want to see the real console?
Get a personalized 30-minute demo tailored to your channels and team size.
Book a demo