Talk to overseas customers faster, manage them clearer
Fooshun Desk unifies multi-account customer service, AI two-way translation, business nodes, port management, channel/agent backends and lead pipeline — across WhatsApp, Telegram, LINE, Facebook, Instagram, Zalo.
Five roles · five backends · isolated data
From platform to frontline — every role has its own console, scoped and isolated.
01 Platform Backend
Platform ops · super admin
Manage tenants, port plans, translation quota, business nodes, orders, permissions and audit logs.
02 Tenant Backend
Owners · managers
Manage staff, accounts, ports, chats, leads, assets, nodes and business data; provision sub-accounts and roles.
03 Channel Backend
Channel partners
Own login. View tracking links, port quota, sub-agents, lead sources and business data — no manual reconciliation.
04 Agent Backend
Agent accounts
Own login. View personal tracking links, leads, port usage and attribution.
05 Staff Workstation
Frontline reps
Daily inbox: customer messages, AI translation, snippets, tags, notes, follow-up.
Who runs on Fooshun Desk
Cross-border eCom
Multi-store, multi-account, multi-rep teams handling overseas inquiries across WhatsApp, Facebook, Instagram, Telegram.
Foreign Trade Sales
For trade reps following overseas clients. Multi-lang translation, tags, notes, chat history retention.
Global CS Teams
Managers oversee multiple reps and conversations — fewer misses, faster response.
Global Marketing
Manage lead sources via tracking links, channels, agents and ports — clear attribution and data.
Channels & Agents
Regional agents, channel partners and multi-tier teams. Independent backends, tracking links, scoped data, port quotas.
Outsourced Ops
Outsourced ops & CS firms managing multiple clients, accounts and teams in one place.
10 modules · each maps to a real backend feature
| Module | Capabilities | Users |
|---|---|---|
| Unified Accounts | WhatsApp / Telegram / LINE / Messenger / Instagram / Zalo | Platform + Tenant + Staff |
| Port Management | Provision / assign / bind / renew / usage / expiry | Platform + Tenant |
| Account Onboarding | Authorized onboarding / business binding | Tenant + Staff |
| AI Translation | 12 langs · two-way · char quota | Staff |
| Business Nodes | Regional nodes · distributed allocation | Platform + Tenant |
| Chat Workstation | Inbox / tags / notes / assets / translation | Staff |
| Owner Audit | Conversation audit / customer handover | Tenant |
| Channel & Agent | Own login / links / quota / dashboards | Channel + Agent |
| Lead Pipeline | List / tags / source / owner / follow-up / export | Tenant + Staff |
| Assets & Snippets | Scripts / images / videos / files / links / cards | Tenant + Staff |
Why choose Fooshun Desk
Unified Multi-Account
Centralize overseas accounts in one system; reps stop switching devices; owners see everything in one place.
AI Two-way Translation
Break the language wall — reps serve in their language; original + translation kept for review.
Business Nodes
Multi-region nodes, distributed account binding — more stable environment, lower concentrated-anomaly risk.
Resource-based Ops Model
Ports / seats / WS / AI quota / nodes / agent backoffice — each metered independently, scale by demand, clear boundaries and clean line items.
Channel & Agent Portals
Channels and agents get independent portals with links, quota, scoped data and dashboards.
Customer Data Retention
Leads, chats, tags, notes, status all retained. Reps change; customer assets stay.
Permissions & Audit
Five-layer permission isolation. Every sensitive action is logged: chat view, port ops, node assignment, quota top-up.
SaaS & On-Premise
SaaS for fast start, or on-premise / VPC / SSO with custom SLA for enterprises.
Want to see the real console?
30-min 1:1 demo tailored to your channels, team size and deployment preference.
Book a demo