Multi-account customer service
platform for global eCommerce teams
Unified inbox for WhatsApp, Telegram, LINE, Facebook, Instagram, Zalo — with AI translation, regional nodes, CRM pipeline and agent portal.
One backend that solves account chaos, language gaps and lost leads.
The 7 biggest problems for global teams
Too many accounts · messy CS · uncountable leads · agent settlement chaos · scattered chats · staff permission · language gap — solved in one platform.
1. Too Many Accounts
Accounts scattered across devices and reps. Owners cannot see status; reps switch platforms slowly; messages get missed.
2. Messy CS
Reps juggle accounts, channels and customer groups. Chats, tags and status are scattered; managers cannot review or train.
3. Uncountable Leads
Ad budget spent — but how many clicks? leads? valid customers? Without tracking links and lead counter, channel ROI is a mystery.
4. Agent Settlement Chaos
No standalone portal for channels/agents. Tracking links, sources, port quotas and attribution all opaque. Monthly reconciliation by hand — disputes and delays.
5. Scattered Chat History
Customers come and go. When reps leave, customer info is hard to hand over. Tags/notes/status scattered across devices — customer assets cannot accumulate.
6. Staff Permission Headache
Who sees which customers? Who can export data? Who can view chats? Without clear roles and audit, sensitive actions go untracked.
7. Language Barriers
Customers speak EN/DE/ES/AR/PT and more. Reps copy-paste translations — slow, costly, inconsistent.
Fooshun Desk core capabilities
Unified account hub, AI translation, business nodes, CRM-grade lead pipeline — full-stack global ops.
1. Unified Multi-account Chat
One backend for all overseas accounts — WhatsApp, Telegram, LINE, Facebook, Instagram, Zalo. All messages flow into one workstation; no app-switching, fewer missed and wrong replies.
- All chats in one inbox
- Account → Staff → Port → Node
- Owner sees status & ownership
2. AI Two-way Translation
Customers write in EN/DE/ES/AR and more, reps read in their own language; reps reply in theirs, system translates to the customer. Original + translation kept side by side for review and audit.
- EN/DE/FR/ES/PT/AR/JA/KO/VI/TH/MS/ID
- Toggle original/translation
- Char quota + low-balance alert
3. Business Nodes
Regional nodes covering HK, SG, MY, JP, KR, DE, US and more. Bind accounts to different nodes for distributed resource management — more stable runtime, lower concentrated-anomaly risk.
- HK/SG/MY/JP/KR/DE/UK/US/EU/SEA
- Node monitoring + expiry
- Distributed allocation
4. WS Account Onboarding
Authorize WhatsApp / WS business accounts. Once onboard, bind to staff, ports, nodes and chats — all managed from the unified workstation.
- Authorized onboarding
- Grouping & online status
- Account asset management
5. Staff Workstation
Reps handle multi-account customer chats in one window. Unread alerts, tags, notes, snippets, asset library and AI translation — faster, more consistent service.
- Accounts / chats / profile
- Unread / pin / snippets / assets
- Original/translation + ticket status
6. Owner Visibility
How many chats today, which customers unreplied, which accounts abnormal, which leads need follow-up — all visible to owners at a glance.
- Accounts / today's chats
- Customer list / replies
- Audit log / handover
7. Channel & Agent Portal
Channels and agents get their own login with scoped data — tracking links, port quota, lead sources, sub-agents, attribution and monthly settlement. No more manual reconciliation.
- Tracking links + lead source
- Port quota + dashboards
- Sub-agents / attribution / settlement
8. Lead & CRM Pipeline
Source, tags, chat history, status, rep owner, account owner — all retained in the system. When reps leave, customer info stays; assets keep accumulating.
- List / tags / notes / status
- Source / owner / follow-up
- Chats / groups / export
9. Port Management
Port = the clear unit of account access & billing. Open as many ports as you need; each port binds to staff, business account, chats and node. Easy to provision and scale.
- Provision / assign / bind
- Usage & expiry alerts
- Anomaly notifications
10. Data Permissions & Audit
Roles and permissions decide who sees which customers, who can export data, who can view chats. Every sensitive action is logged — built for enterprise teams.
- Roles + data scope
- Sensitive action logging
- Export & handover audit
5-layer backend · clear roles, isolated data
Platform · Tenant · Channel · Agent · Staff — five layers, isolated, multi-tenant out of the box.
Platform Ops
- Tenant onboarding
- Port & translation quota
- Node plans & orders
- Permissions & audit
Owners / Managers
- Staff / accounts / ports
- Chats / leads
- Assets / nodes
- Business dashboards
Channel Partners
- Tracking links
- Port quota
- Sub-agent mgmt
- Lead source stats
Agent Account
- Agent links
- Port usage
- Lead stats
- Attribution log
Frontline Reps
- Unified inbox
- AI translate / snippets
- Tags / notes
- Follow-up / workload
Why Fooshun Desk
Not just a multi-account chat tool — an enterprise SaaS platform for global customer service and business operations.
One backend, many overseas accounts
No more switching 6 apps daily; no more asking for screenshots.
AI lowers cross-language cost
No more copy-paste translation; faster replies, more consistent experience.
Pro nodes for multi-region access
Bind accounts to regional nodes; distributed, more stable runtime.
Bundled billing — scale by usage
Ports / seats / WS / AI quota / nodes — each metered independently, clean line items.
Standalone agent portal, clear attribution
Tracking links + lead counter; no more reconciliation disputes.
Leads stay even when staff leaves
Reps come and go; customer assets persist.
Roles isolated + actions audited
Sensitive actions logged — built for enterprise teams.
Dashboards make ops data-driven
Accounts, customers, staff, channels — all visualized.
Who needs Fooshun Desk
Cross-border eCommerce
Customer service & after-sales for Shopify, Amazon and DTC sellers.
Foreign Trade Sales
B2B trade and OEM inquiries handled across multiple accounts.
Overseas CS
24/7 global service across languages, accounts and timezones.
Overseas Marketing
Capture, track and attribute leads from ads and social.
Channel & Agent Networks
Lead distribution & settlement for tiered agent networks.
Multi-account Ops
Account matrices, regional accounts and project accounts unified.
On-premise Customers
Enterprises requiring on-premise deployment for compliance.
Mainstream channels · unified
One workstation to catch every message from every channel.
More channels on demand — contact us。
From lead to review · 6-step loop
Lead In
Multi-channel
Auto File
Auto ticket
Assign
Owner assign
Track
Visible flow
Resolve
Archive
Decide
Data-driven
Real teams · real growth
SEA 3C brand: 65% faster response
AI translation + unified inbox cut reply time from 12 → 4 min.
Game co.: 80 ports running stable
Distributed business nodes support 80 active ports; concentrated-anomaly risk down 70%.
Agent network: 5-tier funnel visible
Trackable links + lead counter make every tier visible.
Beyond customer service · full-stack infrastructure for going global
Fooshun Desk solves how to unify multi-account communication. Fooshun Node solves how to keep those accounts stably connected. Together they cover the full stack — from network egress to lead pipeline.
Fooshun Desk
Multi-account collaboration platform for global teams
- Unified inbox for WhatsApp / Telegram / LINE
- AI translation + business nodes
- CRM pipeline + agent portal
Fooshun Node
Global network node service for going-global teams
- US / SG / HK / JP / DE / UK / MY nodes
- Bulk account management + config delivery
- Basic / Pro / Enterprise plans · agent channels
Node provides stable egress
Region-specific stable nodes for multi-account ops, reducing risk-control flags.
Desk unifies communication
Run WhatsApp / Telegram / LINE accounts on Node, surface into unified inbox.
Business outcomes visible
Leads, agent output, team efficiency all surfaced into Desk console for measurement.
Flexible bundled pricing · team to enterprise ops
Bundle ports · seats · WS accounts · AI quota · business nodes · agent backoffice · enterprise modules.
- Core channels
- Staff accounts + WS basics
- Lead counter + base dashboard
- AI translation base quota
- Multi-port at scale
- Seat + WS unified allocation
- Multi-region business nodes
- Agent backoffice · attribution · payout
- Risk audit + dedicated CSM
- On-premise / VPC
- Dedicated business / regional nodes
- SSO / RBAC + audit log
- API integration + white-label
- Custom SLA / 24/7 support
* Indicative trial pricing. Final quote depends on ports, seats, WS accounts, AI quota, business nodes, agent tiers, API integrations and on-premise scope. Settlement runs through the GoosunPay payment hub · USDT multi-chain TRC20 · ERC20 · BSC (BEP20).
About Fooshun Desk · frequently asked
See the pricing page for full FAQ or book a 30-min 1:1 demo.
Who is Fooshun Desk for?
Built for cross-border eCom, foreign-trade sales, global customer service and channel/agent teams. From 3-person boutique squads to 50+ scaled ops, you can start lean via bundled billing and scale by usage.
Which channels are supported?
Unified inbox for WhatsApp, Telegram, LINE, Facebook Messenger, Instagram, Zalo — all six mainstream global channels via official platform authorization, managed in one backend.
Which languages does AI translation cover?
12+ mainstream languages including EN, ES, PT, AR, JA, KO, VI, TH, ID, MS, FR, DE. Customer messages auto-translated to your team’s language; agent replies auto-translated to the customer’s language, with original + translation persisted.
What are business nodes?
Business nodes are account-environment / regional-access nodes provided by Fooshun Desk to stabilize overseas account access and operations across regions. 10+ country nodes available, bundled by your business coverage.
Channels & multi-tier agent backoffice?
Yes. The platform has a built-in 5-layer backend: platform admin · client company · channel/agent · agent seat · customer view. Data is isolated per layer; channel/agents get an independent backoffice and can onboard sub-agents.
SaaS or on-premise?
Both. Starter / Growth run on multi-tenant SaaS for instant onboarding. Enterprise supports on-premise / VPC, SSO / RBAC, isolated DB & audit log, API integration and white-label — for compliance & security needs.
Make global ops · faster · clearer · more scalable
Spend 30 minutes to see how Fooshun Desk transforms your global team.