Enterprise-grade
Global Work Order Platform
One platform to unify WhatsApp, Telegram, LINE, Facebook, Instagram, and Zalo. Port management, AI two-way translation, security audit, distributed nodes, and ticket flow — built for global customer service teams.
The 4 hardest problems for global teams
Scattered accounts, language barriers, fragmented workflows, weak risk control — all in one platform.
Scattered Accounts
Reps switch between WhatsApp, Telegram, LINE and more, with no unified data.
Language Barriers
Customers speak 10+ languages; bad translation = lost deals.
Untracked Collaboration
Bosses have no idea what reps are doing; managers cannot review chats.
High Risk Pressure
Random IPs, bulk logins, no audit — account bans hit hard.
6 capabilities to scale your global ops
From channel onboarding, AI translation, to risk control and analytics — the entire global ops loop.
Port Management
Per-port granularity for billing, allocation, renewal, suspension and analytics.
- Default 50 ports / rep
- Order & balance at a glance
- Real-time port status
Account Management
Register, group, assign accounts across channels with status checks.
- Cross-channel registry
- Clear grouping & ownership
- Auto health check
Conversations
Unified inbox for all accounts, with pin, notes, tags, and full chat history.
- Unified inbox
- Tags & notes
- Full audit log
AI Two-way Translation
Auto-detect, 11+ languages two-way, original & translation kept in sync.
- ZH/EN/DE/FR/ES/AR/PT/JA/KO/VI/TH
- Pay by chars
- Inline rendering
Business Nodes
Configure regional running environments to reduce ban risk.
- 10+ country nodes
- Expiry alert
- Distributed allocation
Audit & Permissions
Every critical action is logged: port ops, top-ups, exports, conversation views.
- Full action logs
- Multi-level RBAC
- Risk event alerts
Analytics
Ticket distribution, customer counts, conversion, attribution — data-driven growth.
- Tickets & conversion
- Channel attribution
- Drill-down events
Asset Library
Centralize images, scripts, files, cards, links — one-click reuse by reps.
- Multi-type assets
- One-click insert
- Shared with ACL
Open API
Bulk import accounts, customers, tasks; API key & rate-limit; connect to CRM/ERP.
- REST API
- Keys & rate-limit
- Webhook events
3-tier backend · clear roles, isolated data
Platform ops, customer companies, frontline reps — three layers, isolated and multi-tenant.
Platform Operations
- Tenant onboarding & lifecycle
- Port & translation quota
- Node plans & orders
- Audit & risk center
Owners / Managers
- Staff & port allocation
- Accounts & chat audit
- Assets & nodes
- Balance & dashboards
Frontline Reps
- Unified multi-account inbox
- AI translation & snippets
- Tags & unread tracking
- Settings & workload stats
Mainstream channels · unified
One workstation to catch every message from every channel.
More channels on demand — contact us。
From lead to review · 6-step loop
Lead In
Multi-channel
Auto File
Auto ticket
Assign
Owner assign
Track
Visible flow
Resolve
Archive
Decide
Data-driven
Real teams · real growth
SEA 3C brand: 65% faster response
AI translation + unified inbox cut reply time from 12 → 4 min.
Game co.: 80 ports running stable
Distributed nodes for 80 active ports, ban rate −70%.
Agent network: 5-tier funnel visible
Trackable links + lead counter make every tier visible.
Per-port pricing · team to enterprise
Start with ports, scale to on-premise.
- Core channels
- AI translation by usage
- Staff & ports
- Email support
- All channels
- Multi-region nodes
- Risk & audit center
- Dedicated CSM
- On-premise / VPC
- SSO / advanced RBAC
- Dedicated nodes
- 24/7 SLA
* Indicative pricing. Sales will confirm.
Make global ops · faster · clearer · more scalable
Spend 30 minutes to see how Fooshun Desk transforms your global team.