Capabilities · the full stack for global multi-account ops

10 capabilities covering unified accounts, port allocation, authorized onboarding, AI translation, business nodes, unified workstation, conversation audit, channel/agent backend, lead pipeline, and assets — every item maps to a real backend module.

1. Unified Account Hub

Centrally manage WhatsApp, Telegram, LINE, Messenger, Instagram DM, Zalo and more. Bind accounts to staff, ports, nodes and conversations. Owners see account status, ownership, follow-up and chat history.

Account → Staff → Port → Node

Online status & anomaly logs

Account asset management

For cross-border / trade / CS / channel teams

2. Per-Port Account Management

Port = the unit of account access and billing. Provision exactly the ports you need; each port binds to staff, account, conversation and node.

Provision / assign / bind staff & account

Usage stats + expiry reminder

Anomaly alerts + data isolation

Standalone backend dashboard

3. Authorized Account Onboarding

Add WhatsApp / WS business accounts via authorization. Once onboarded, reps receive messages, view history, use snippets and AI translation in the unified workstation.

Authorized onboarding

Grouping & online status

Bind to port / staff / node

Asset management & logs

4. AI Two-way Translation

Customer types in their language, rep sees it in theirs; rep replies in their language, customer receives in theirs. Original + translation kept in sync. 12 languages: EN/DE/FR/ES/PT/AR/JA/KO/VI/TH/MS/ID.

Auto-detect customer language

Toggle original / translation

Char-quota mgmt + low-balance alert

Module: Translation Center

5. Business Nodes

Stable regional access for overseas business accounts. Configure nodes by country / region / city; distributed account allocation reduces concentrated-anomaly risk. HK/SG/MY/JP/KR/DE/UK/US/EU/SEA.

Provision + regional choice

Bind to account / port

Status / expiry / anomaly logs

Distributed account resources

6. Unified Chat Workstation

No more app-switching. All messages flow into one workstation with tags, notes, snippets, asset sending, AI translation and full history.

Accounts / chats / profile

Unread / pin / tags / notes

Snippets / assets / AI translation

Original/translation + history

7. Owner Conversation Audit

Owners and managers see every rep: bound accounts, conversations, unread, replies, customer status and full history. One-click handover when reps leave.

Accounts / today / customer list

Unread alerts + reply dashboard

Status + chat audit

One-click handover

8. Channel & Agent Backend

Channels and agents get independent login, tracking links, port quotas, data scope and dashboards. Sub-agents, leads, and attribution all visible. No manual reconciliation.

Channel: login / links / quota / dashboard / sub-agents / leads

Agent: login / links / quota / leads / attribution

Modules: Channel mgmt / Agent mgmt / Tracking links / Lead counter

9. Lead & CRM Pipeline

Which account? Which rep? Which channel? Replied or not? Valid or not? What was discussed? Who follows up next? All retained. Reps come and go; customer data stays.

List / tags / notes / status / owner

Source / follow-up / groups

Full chat history + export

Modules: Lead mgmt / Lead counter

10. Assets & Snippets

Centralize business assets; reps insert with one click — faster replies, consistent service. Scripts, images, videos, files, product links, name cards.

Scripts / images / videos / files

Product links / name cards

Snippets / FAQ templates

Modules: Knowledge / Assets

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