Solutions · tailored by team type
6 team types — eCom, foreign trade, global CS, marketing, channel/agent networks and on-premise enterprises. Each maps to live capabilities.
Cross-border eCom Teams
Multi-store, multi-account, multi-rep teams handling overseas inquiries. Unified inbox for WhatsApp, Facebook, Instagram, Telegram.
- Handle IG / WhatsApp / FB DM in one workstation — no device-switching
- Tags, notes and follow-up status all retained
- AI translation serves long-tail languages efficiently
Foreign Trade Sales
For trade reps following overseas clients. Multi-lang translation, tags, notes, chat retention.
- 12-language AI two-way translation
- Full chat retention; one-click handover when reps leave
- Channel / agent / staff three-tier attribution
Global CS Teams
For CS managers overseeing many reps and conversations — fewer misses, faster response.
- Managers see every rep — accounts, chats, unread, replies
- Full chat audit for QA and training
- 10+ country nodes for 24/7 global shifts
Global Marketing Teams
Manage lead sources via tracking links, channels, agents and ports. Clear attribution and data.
- Tracking links auto-count clicks / leads / valid leads
- Every customer source traceable to link / channel / agent
- Clear marketing ROI and channel performance
Channel & Agent Networks
Regional agents, channel partners and multi-tier teams. Independent backends, links, scoped data, port quotas.
- Channels and agents have own login + dashboards
- HQ → Channel → Agent → Staff: 4-tier attribution
- No manual reconciliation; data scoped automatically
Enterprise On-Premise
SaaS or on-premise / VPC / SSO with custom SLA for compliance-sensitive enterprises.
- Full delivery: app + DB + nodes + ops manual
- OIDC / SAML / AD integration
- Dedicated CSM + 4h SLA
Do not see a perfect fit?
Tell us your business model — our team will design a custom deployment with a 14-day trial.
Talk to a consultant